Check the answers to frequently asked questions
Return Policy & Warranty
Return Policy & Warranty We’re passionate about delivering your best night’s sleep. That’s why we’re dedicated to producing quality products—through
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What items are covered under the warranty?
The warranty covers structural defects, such as splits and excessive wear (e.g., visible sag over 0.75 inches), as long as the product is on an appropriate base. Damage from misuse, like cuts or stains, is not covered.
How do I start a return or warranty claim?
Contact Teralife Customer Service at (407) 485-4104 or email purchaseorder@teralife.com. Have your proof of purchase ready and, for warranty claims, provide a photo or detailed description of the issue.